Contact us
Whether you want to learn more about our products, need personal advice, or want to place an order – we’re here for you. You can also find answers to frequently asked questions about vanilla, our services, and certifications in our FAQ section.
Contact – Would you like to order from us?
Feel free to call us, write an email or contact the relevant team below
Get in touch with your contact partner Kim directly
Reach out with any questions or requests – we're looking forward to hearing from you!
Get in Touch
FAQs
Can we conduct customer audits at your premises?
Yes, customer audits are possible. Please contact us directly for appointments and details.
How do we report quality problems or complaints?
Quality problems or complaints can be reported at any time using our complaint form on the website, by email or by phone.
What certifications does your QM system have?
Our QM system is certified according to international standards (FSSC 22000, organic, kosher, fair trade) and is regularly audited by independent bodies.
Where can I find current quality certificates?
Current certificates and evidence can be found on our Certificates page or requested directly from our Quality Management team.
Where does your Bourbon vanilla come from?
Our Bourbon vanilla always comes from Madagascar!
Who can I contact with topic-specific questions?
Mailbox for general inquiries: info@austhachmann.comMailbox for orders: order@austhachmann.com Mailbox for Quality Management Topics: qm@austhachmann.com
Who is the contact person for questions about the QM system?
Our quality management team is available to assist you at any time. You can reach us by phone or email using the contact details provided.
Would you like to explore the options before sending an enquiry? Our Vanilla Knowledge section explains product forms, contract processing and packaging.
What types of vanilla do you offer?
| Type | Bourbon Vanilla | Mexican Vanilla | PNG Vanilla | Tahiti Vanilla |
|---|---|---|---|---|
| Appearance | Thin, flexible pods; dark brown to black | Thin, flexible pods; dark brown to black | Thicker, flexible pods; dark brown to black | Thick, fleshy, flexible pods; dark brown to black |
| Aroma / Flavor | Aromatisch, robust | Aromatisch, robust | Floral, aromatic | Floral, aromatic |
| Grades Available | Gourmet and extraction quality; Organic & conventional | Gourmet quality; Organic & conventional | Gourmet and extraction quality; Organic & conventional | Gourmet quality; Conventional |
| Moisture Content | 25–40% | 25–40% | 25–50% | 35–65% |
| Notes | 1 harvest/year; manually pollinated | 1 harvest/year; naturally pollinated | 2 harvests/year; manually pollinated | 1 harvest/year; manually pollinated |
| Origin | Madagascar, Comoros | Mexiko | Papua New Guinea | French Polynesia |
| Species | V. planifolia | V. planifolia | V. tahitensis | V. tahitensis |
| Vanillin Content | 0.8–2.2% | 0.8–2.2% | 0.4–1.4% | 0.4–1.0% |
